If you are unhappy with the way you have been treated or with the service we have provided then talk to the member of staff who is responsible or who is involved in the problem. You can do this either:
In person, or
By telephone (Main switchboard 0800 009 6898
Your problem may be resolved on the spot.
If you find that Step 1 did not resolve the problem, you may wish to make a formal complaint. To do this you should:
Put your complaint in writing.
A Customer Complaint Form is available by writing into the address above
Send your complaint back to the same address
The Director will send an acknowledgement to you within 3 working days of its receipt, and write back to you with a full response normally within 15 working days of receiving your complaint.
All complaints are brought to the Directors attention at our monthly management meetings. We may request further information in the future to help us understand your complaint and help us avoid this issue in the future. We thank you for bringing this to our attention.